Sighting No. 0029
● Spotted Jan 29, 2025
Wrike
Confidential
Scale Customer Success Manager
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Scaled Customer Success Manager on our Wrike Self Service team, you will drive platform adoption, retention, and account expansion across a high-volume customer portfolio. By combining scalable digital initiatives with targeted 1:1 touchpoints, you will ensure our customers maximize the value of Wrike while embedding a digital-first approach across our Customer Success organization.
What you'll doResponsibilities
- Execute Scaled Strategies: Design and deliver digital engagement campaigns —including webinars, automated email flows, and in-app messaging—balanced with strategic 1:1 customer interactions.
- Drive Adoption & Retention: Boost product utilization and customer satisfaction across a high-volume account tier, directly impacting Gross Retention Rate (GRR) and Net Retention Rate (NRR).
- Uncover Growth Opportunities: Leverage digital health metrics and interaction data to identify, nurture, and transition expansion opportunities to growth teams.
- Monitor Customer Health at Scale: Analyze telemetry and customer usage trends to proactively identify risks and implement retention tactics.
- Advocate a Digital-First Approach: Help establish best practices and scale standard operating procedures across the broader Customer Success team.
What you bringQualifications
- 2+ years of experience in Scaled Customer Success, Account Management, or customer-facing roles, ideally in B2B SaaS.
- Proven track record of planning and executing digital-first customer engagement strategies.
- Strong business acumen with a data-driven approach to evaluating health metrics and growth potential.
- Fluent oral and written English communication skills.
What you getBenefits & perks
- 18 calendar days of paid vacation
- 12 days of National & Festival holidays (10 fixed, 2 flexible)
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Group Medical Insurance (Employees + Dependents)
- Term Life Insurance (Rs 50,00,000)
- Personal Accident Insurance (Rs 50,00,000)
- Monthly Broadband / Internet Reimbursement (INR 1500)
- Hybrid Working Model + Complimentary Lunch & Snacks
Your recruitment buddy will be Nandini Singh, Senior Recruiter
* Sighting sourced live from Wrike's career page